Returns & Refunds Policy
Returns
We want you to be completely satisfied with your purchase from The Sharp Edges. If you're not happy with your order, we're here to help.
Return Eligibility
· 30-Day Return Window: Items must be returned within 30 days of delivery
· Unused Condition: Products must be unused, unworn, and in original packaging
· Original Tags: All original tags and labels must be attached
· Proof of Purchase: Return form or order number required
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
· Used knives or sharpened blades
· Opened knife care products
· Personalized or custom-made items
· Final sale items (clearly marked at purchase)
Return Process
Step 1: Request Return Authorization
Email us at contact thesharpedges45@gmail.com with:
· Your order number
· Product name and reason for return
· Photos of the item (if damaged)
Step 2: Wait for Approval
We'll respond within 24-48 hours with:
· Return authorization number
· Shipping instructions and address
· Return form (if needed)
Step 3: Ship Your Return
· Package items securely in original packaging
· Include the return form
· Use a trackable shipping method
· Customer pays return shipping costs
Refunds
Processing Timeline
· 5-7 business days after we receive your return
· Refunds issued to your original payment method
· You'll receive email confirmation when processed
Partial Refunds
Partial refunds may be issued if:
· Items are returned used or damaged
· Parts are missing from sets
· Original packaging is damaged
Shipping Costs
· Original shipping costs are non-refundable
· Return shipping fees are customer's responsibility
Exchanges
We currently offer refunds only rather than direct exchanges. To get a different item:
1. Return the original product for a refund
2. Place a new order for the desired item
Damaged or Defective Items
If your item arrives damaged or defective:
· Contact us within 7 days of delivery
· Provide photos of the damage/defect
· We'll arrange a replacement or refund
· We cover return shipping for defective items
International Returns
International customers:
· Follow the same return process
· You're responsible for return shipping costs
· Customs fees and import duties are non-refundable
· Return to our Pakistan facility address
Contact Us
For return-related questions:
contact
Response within 24 hours(Monday-Saturday)